I found the interview with John Varley, CEO of Barclays very interesting because, like evryone else, I wanted to know how Barclays interpreted the current economic situation and their part in it. Despite John not saying too about this, I did take one very important message away from his interview which is currently playing an important part in my business:
*Even in big businesses like Barclays: the ‘what’ is developed by businesses but the ‘how’ is developed by customers. Your customers are key – listen to them.
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